FAQS
FAQS
Policy & Procedure
Appointments
To make an appointment you can contact us by:
Using the book now button above
Email – donna@weymouthaestheticsclinic.com
Contact number: 07387 185383
Please provide us with your full name, contact number, email address, and the service you are interested in, along with a brief description of your concern along with your preferred dates and availability.
Late Arrivals
I ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be given a verbal notification, and a repeat will result in a fee. Clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.
Late Cancellations
If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 48 hours prior to the appointment. we understand emergencies can happen. You will lose your deposit should the cancellation or rescheduling be less than 48 hours before the booked appointment. If the booking was made on the same day, notify us at least 3 hours prior. This is to protect my clinic from losses. We are sorry to institute this policy, but unfortunately, short-notice cancellations have a detrimental effect on my business.
Health and Safety
If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You must be feeling well and free of infection or malaise to have treatment.
This is in the interest of both our clients and staff safety, which remains our priority.
Pricing
The clinic’s pricing may occasionally vary. For accurate pricing, please request a complimentary consultation. The most accurate pricing can be found by clicking the ‘book now’ button
Complaint Policy
At Weymouth Aesthetics Clinic, I value and respect all of our clients. I have an accessible complaints procedure for all clients to follow that will address any dissatisfaction that may arise.
I ask that all complaints come directly to me at the clinic so that they can be dealt with discreetly and quickly.
All complaints are to be written in an email sent to donna@weymouthaestheticsclinic.com
I can then contact you and work with you personally, professionally, and confidently.
A full response will be made within 28 working days of receipt of the complaint.
If you are still dissatisfied with the response received, I kindly ask you inform me, and you will be invited into further discussion on how I can resolve the complaint to your satisfaction
Child care in clinic
As I am concerned with you and your children’s safety, I strictly prohibit unsupervised children in the Studio. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.
Right to refuse service
I have the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may influence the effects of the service.
Social Media
In the interest of protecting the clinic from allegations and slander, all clients agree to communicate with me directly before leaving any negative reviews on Social Media platforms. Allowing me time to investigate and resolve the issue. Equally, you have the right to privacy and not have details of your treatments advertised on social media without your consent.
Age
Clients must be at least 18 years of age and under 65 years of age to have any treatments at Weymouth Aesthetics Clinic. If you look younger, bring a photographic ID with you. I will refuse treatment with the loss of any money paid by you should you not be able to prove your age.
Payment Policy
All appointments performed the day of the treatment must be paid in full that day. We do not offer accounts or payment plans. Payment can be made via paypal and then it is paypal discretion to offer pay-later services to you. We will shortly have pay-later facilities available on our booking site. Unfortunately, deposits must be made via card; cash is not acceptable.
Refunds.
No refunds will be given. However, if a medical reason has occurred and you are not able to continue with treatment, then a refund can be organised for the remaining sessions on the production of medical confirmation. The amount to be refunded is calculated by the amount leftover after the single session prices, with any offers that were available at the time of purchase, is applied for the number of sessions already carried out.
Privacy Policy
We are committed to protecting your privacy and will ensure that any information you provide to us will be collected and used in accordance with the General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. We will not share your data with any third party except for administrative purposes relating to the services we provide and where we may be required to do so by law.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can choose the channel by which you will receive marketing and change your preferences at any time.
You will only receive marketing communications from us if you have requested information from us or specifically opted-in to receive marketing by email or SMS. We may send marketing my post or call you by calling where permitted to do so by law.
Equality and Diversity Policy
To provide equality and fairness for all in the clinic, we do not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion, or age.
We oppose all forms of unlawful and unfair discrimination.
Also, treatment of all staff and Clients, will be fair and respectful.
We regard breaches of our equality and diversity policy as misconduct and can lead to legal proceedings.
I can assure you that this policy is upheld at all times.
Confidentiality Policy
Confidentiality is defined as the principle of keeping patient information secure from others—information that is given by or about an individual in the course or duration of a professional relationship. Clients have a right to expect that identifiable information about themselves provided during the course of their treatments will not be shared with other people without their knowledge. The disclosure of identifiable information without client consent to someone who did not previously know breaches confidentiality.
Safeguarding
I only treat clients 18+. As a registered health care professional, I have a duty of care to my clients/patients, and any suggestion there are issues of neglect/abuse, whether it be emotional, sexual, financial, physical, will be reported to the relevant agencies with your consent, or without your consent should I believe you are at risk of immediate harm.
Infection Control
The clinic infection control policy, emphasises standard infection control precautions for all medical settings, focusing on hand hygiene, respiratory hygiene, personal protective equipment (PPE), and safe management of the environment and equipment to minimise healthcare-associated infections.
Record Management
We keep records of clients privately and confidentially in accordance with GDPR Data Protection Legislation. Data is collected and stored with the client’s permission and kept strictly confidential.
All staff understand the GDPR Data Protection Law and the importance of Client Confidentiality.
All records will also be destroyed in 8 years of not being with us. We will ensure that access is available for those who need to know, but for all others it will remain absolutely confidential.